Terms & Conditions

1. PRICE

Whilst we the company will make every effort to protect our customers, we reserve the right to pass on all manufacturers increases effective at the time of order. The company will notify the customer of increases prior to delivery.

2. CANCELLATION

If the customer cancels or amends an order, the company reserves the right to make appropriate charges to cover all costs incurred at the date of cancellation or amendment.

3. ESTIMATE/WORKS

Any estimate provided by the company prior to inspection is indicative only and subject to revision. Once the inspection has been carried out the customer will be provided with a revised estimate if required. The customers’ written agreement to proceed with the estimate or receipt of the relevant deposit constitutes acceptance of that estimate and forms a binding legal contract. Estimates are valid for 30 days from date of issue unless otherwise agreed in writing by the company. Only the parts described in the estimate are included. If it become clear that, in the opinion of the company, further work is necessary to complete the works described in the estimate, the customers authorisation will be obtained before any work is carried out that would increase the price. If such authorisation is not given the company reserve the right not to continue with the work. In these circumstances the full estimate price remains payable by the customer. Further work that does not increase the estimate price may be carried out without the requirement for authorisation from the customer. If the works cannot be completed due to any aspects of the customer responsibilities not being completed, any return visit required will be chargeable to the customer. Where a re-enamelled casting(s)/appliance(s) or new casting(s)/appliance(s) are being supplied, the company cannot guarantee an exact colour match with the existing casting(s)/appliance(s).

4. PAYMENT

An order can only be accepted when the company receives a signed quotation document together or written confirmation with the requested deposit. The balance of payment must be received as set out in the estimate. An invoice will be forwarded to the customer following receipt of the deposit acknowledging the deposit paid and when the balance(s) are due. The company reserves the right to re-sell the goods if payment is not received within 28 days of such invoice.

5. METHOD OF PAYMENT

The company will be pleased to accept deposit payments by debit card, visa, mastercard or bank transfer. Balance of payment will be required in the form of debit card, visa, mastercard or bank transfer. We are unable to process payment by American Express. Any refund will be made by the same means of payment as used to pay for the works.

6. DELIVERY, COMPLETION & RISK

Whilst the company will make every reasonable effort to deliver the goods on the date agreed, the company is under no obligation or liability for any loss or damage arising from delay in delivery of the goods caused directly or indirectly by reasons of breakdowns, delay in transport, accident, shortages in materials or labour, fire or other circumstances beyond the company’s reasonable control.

If a delivery is cancelled by the customer within 4 working days of the scheduled date a charge of £250.00 + vat mat be applied. If a delivery is cancelled or cannot be completed on the scheduled date a charge of £450.00 + vat may be applied. Where goods are to be delivered to the customer as an assembled unit, suitable/safe access to the property will be required. The company reserves the right to off-load the goods externally to the property should difficult access conditions prevail. All goods will be at the risk of the customer from collection or delivery. The company is unable to accept liabilities for personal injury to the purchaser or a third party, if arising from the handling, installation or general use of the product, following delivery and off loading at site. Delivery will be made as close to the customers property as feasibly practical considering size of vehicle being utilised. From delivery hand-over the responsible person/consignee will be held liable for the protection and safe keeping of the products, particularly if adverse weather conditions prevail.

7. TITLE OF GOODS

The ownership of the goods shall not pass to the customer but shall remain vested in the company until all sums owing have been paid. Until such time the customer will hold the goods on trust for the company. Should the customer default in the punctual payment of any sum due to the company they shall be entitled forthwith to repossess any goods that remain their property. In the event of resale of the goods by the customer to a third party, the company shall be entitled to trace the proceeds of such sale, and the customer shall if requested by the company in writing so to do assign its right to recover the selling price of the goods from the third parties concerned.

8. GUARANTEE

(a) The company accepts to repair all goods (either directly or via the manufacturer) which may become defective within the specified guarantee period from the date of supply. Customers should refer to the guarantee documentation supplied with the appliance purchased.

(b) If the customer wishes to arrange for a third party engineer to examine or repair the goods, the prior authorisation of the company and/or manufacturer must be obtained in order not to invalidate the guarantee.

(c) The purchaser agrees to accept responsibility for receipt of the manufacturers installation and user instruction manuals. These should be passed to a suitably competent trade’s person/person’s attending to the safe installation, testing and user demonstration thereof. The company is unable to accept responsibility for installation and associated works undertaken by others, unless specifically supported by a signed project management agreement, acknowledged by all parties.

(d) The company will not accept liability in respect of any defect arising from negligent installation or operation., failure to follow instructions, misuse, alteration or tampering by an unqualified person(s), or subsequent building or structural work affecting the installation or operation of the goods.